FAQs about Futu institution account verification

1. What is a Futu Page (for Institution)?

1.1 A Futu Page (for Institution) is an account of a financial institution that is verified by the Futubull Community. After verification, the institution can enjoy brand assurance and many other rights and benefits.

1.2 Eligible entities: financial institutions, such as banks, securities companies, insurance companies, trust companies, fund management companies, asset management companies, investment management companies, futures institutions, rating agencies, investment consultative institutions, investment advisory institutions, investment research institutions, investment service institutions, and stock exchanges.

2. Rights and Benefits of Futu Page (for Institution)

2.1 Brand Assurance: exclusive logo and brand protection.

2.2 Accurate Recommendation: pinpoint your target investors.

2.3 Maximum Brand Exposure: multi-scenario exposure throughout the Futubull Community and prioritized display at major entrances of user traffic.

2.4 Diversified Tools: publish content in the form of infographics/videos/live streams; also support syncing content from other platforms to the institution's Futu Page.

2.5 Professional and Timely Data Feedback: receive official data feedback and analysis to better understand the effectiveness of content distribution.

3. How to get verified?

3.1A Futu Institution Account is effective for 365 days upon verification, and shall become invalid automatically after expiration.

3.2 The institution applicant for the Futu Institution Account needs to initiate and complete an annual review 30 days ahead of the expiration date. If the applicant fails to complete the annual review in time or the annual review fails, the Futu Institution Account will become invalid after the expiration date, and the rights and benefits under the Futu Institution Account will be terminated.

4. What are the process and required materials for Futu Institution Account verification?

4.1 Verification process

To get verified, please go to Futu Institution Account Verification. The verification process is as follows:

● Institution submits verification information and supporting materials

● We will review the information and materials

● Once the verification is successful, the institution can enjoy the rights and benefits under the Futu Institution Account

4.2 Required materials

●  Business registration certification of the institution

●  Business permit of the institution

●  Identity certificate of the operator of the Futu Institution Account

4.3 Which type of business registration certification is applicable?

If the institution is registered in China Mainland, please provide the Business License issued by the industry and commerce administration authority by uploading a photo of the HD color version of the new Three-in-One Business License.

If the institution is registered outside China Mainland, please provide the Certificate of Incorporation or Business Registration Certificate by uploading a photo of the certified true copy of the same.

If the original is in English, please provide a Chinese translation with the common seal of the institution.

4.4 Which type of business permit is applicable?

Please provide the information on the institution's business permit, and upload a photo of the HD color version of the business permit.

If the original is in English, please provide a Chinese translation with the common seal of the institution.

4.5 Which type of identity certificate is applicable?

Please provide the ID information of the operator of the Futu Institution Account. The ID types available for verification are as follows:

5. Where to obtain review results and what are the reasons for verification failure?

5.1 Time required for information review and where to obtain the results

We will review your information and materials and notify you of the results within three (3) working days.

You can obtain the results via email, Futubull in-app notification, and Futu Institution Account Verification.

5.2 Common reasons and explanations for verification failure

Reason 1: illegible/missing materials

The photo you submitted may be distorted, blurred, inverted, overlaid with watermarks, or unidentifiable, or the original in the photo is broken.

Solution: Please re-upload a satisfactory photo, and make sure that the photo is clear, complete, and without watermarks.

Reason 2: inauthentic certification/permit 

The certification/permit you submitted does not have legal effect due to expired registration, lack of seal, or fakeness.

Solution: Please re-upload a true certification/permit with legal effect.

Reason 3: inconsistency between the information entered and the materials uploaded

The identity information on the Futu Institution Account operator is inconsistent with that in the "Authorization Letter".

Solution: Please make sure that the information (including name and ID number) in the identity certificate of the operator is consistent with that in the "Authorization Letter".

6. How to modify or update submitted materials?

6.1 How to modify submitted materials

● If the submitted materials have been reviewed, you can go to Futu Institution Account Verification, re-upload the updated materials, and submit them;

● If the submitted materials are under review, please contact us by phone/email/WeChat.

6.2 Where to obtain review results

After you re-submit the updated materials, we will review them and notify you of the results within three (3) working days. 

You can obtain the results via email, Futubull in-app notification, and Futu Institution Account Verification.

Any other questions such as how to re-submit verified materials or change your account operator?

Please contact us by email

email: sns@futunn.com